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Resolving Conflict in the Workplace

Being able to resolve workplace conflict quickly is important and it would stop the conflict from escalating further and causing the both parties to harbor growing resentment towards each other. One of the best ways to resolve conflicts peacefully and quickly is by getting a mediator whose job will be to facilitate a meeting between those that are involved in the conflict in order to help resolve the situation. In this meeting, the mediator will give everyone the opportunity to air their concerns and address the situation.

Resolving Conflict in the Workplace 101

  • A meeting should be scheduled with those involved and those that are not involve in the conflict (such as the company’s HR staff) who can serve as a mediator.

  • You will need to ensure that you set the ground rules from the beginning of the meeting that no one should interrupt the other party and that the two parties will have an equal chance to shall all their concerns.

    • You will need to facilitate the meeting by offering both parties the opportunity to air their views on the issue one at a time. At this point, the mediator should be taking notes while those involved voice their concerns.

The Conflict in the Workplace

The Conflict in the Workplace

  • You will need to summarize the issues both parties bring up; so that they feel that they have been heard and understood.

  • Have both parties take a couple of minutes to give their ideas to resolve the issue that they firmly believe will be fair to the two parties. It is the mediator’s job to point out the advantages and disadvantages of each of the suggestions made.

    • The mediator would suggest a resolution which will seem right and fair and find out if the two parties are amenable to the suggested solution. If they both agree, the two parties sign an agreement provided by the mediator – this will show that they will honor the solution. But; if both parties do not agree, then the mediator would still have to keep coming up with helpful suggestions until the two parties agree.

avoiding workplace conflicts

avoiding workplace conflicts

  • Bring the meeting to an end, by working out a follow-up meeting in just a week; this way, both parties (this includes the mediator) can check in with each other in order to see how well things are developing with the resolution of the conflict.

Most importantly, the mediator should ensure that he or she is unbiased and calm.

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